The LA Times says that Time Warner Cable's service is so bad, it's illegal.
Our Time Warner cable service has been out since 6/4, and their customer service rep told us that they would send out a technician for repair... on 6/12! Don't you think that's a long time to wait for a service call? They acted like it wasn't. Karen called them today and they said that they would move our technician's appointment up to... 6/11. That didn't make me feel like the problem had been escalated in importance very much. Plus, we had to ask for a rebate for the service we've missed. They didn't offer, and in fact said they would not issue a rebate at the end of a missed day of service. Only after they've fixed the problem would they calculate how much service they had overcharged us for.
Update: Time Warner just called Karen and told her that they would move our technician call up to tomorrow. Why? I don't know, but I'm glad they did.
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